Terms and Conditions – Easy Breezy Cleaning Company, Frisco, Texas
Guarantee of Service
We are committed to providing superior service. Easy Breezy Cleaning Co., offers a 100% Satisfaction Guarantee. If you are not completely satisfied, contact us immediately or within 24 hours and we will make it right. Should a offer for reclean be turned down, it will be assumed that the client is satisfied. No refunds are available.
Keys and Codes
We are a keyless company and we do not store or carry your keys. You may install a lock box (suggestion: Master Lock) on the wall with working keys in it. Or, hang it on the doorknob or fence. All lockboxes installed in the backyard should be accessible to the cleaners via an unlocked gate a garage or lock code is also acceptable.
We are cashless and only accept credit cards. The credit card info must be completed online in order for our system to register your order and confirm the appointment. First-time clients are required to hold an appointment with a credit card. We will charge 50% upfront on the day of the booking as a non-refundable deposit. Once the service is completed, the balance will be charged and the customer understands and agrees that they have an obligation to ensure payment for services rendered. Cancellations made the day of the cleaning will be charged at full price. Flash sales and Impress My Guests sale will be charged in full the day of the booking, and is non refundable. A credit for a future booking may be offered on a case by case basis if cancelled.
By giving us your Credit Card number for use, you are authorizing us to charge your card for scheduled services and or fines as listed in the Terms and Conditions and Rate Confirmation document.
We require a minimum of 48 hours cancellation notice (holidays and weekends included). If you need to cancel or would like to reschedule your appointment please phone or email the office directly. Full minimum cleaning fee will be billed on the day of cleaning if the cleaner is unable to
Cancellation fees will be billed as follows:
Full minimum cleaning fee will be billed on the day of cleaning if the cleaner is unable to gain access to the establishment or home, if the key has not been left with the doorman or agreed upon location if the post-renovation contractor or other contracting crew have not completed work according to schedule and our cleaning crew is on site. A charge of50% of service will be charged if the 48-hour cancellation policy is not honored ($50 minimum). Excessive cancellations with less than 48 hours’ notice are subject to cessation of services. We understand that emergencies arise and reserve the right to deal with them on a case by case basis. Please note: If the frequency of scheduled cleaning changes or is reduced (eg. weekly will become monthly only) fee charged will also be adjusted.
The full amount will be charged if cancellation is made on the day of service. No taxes will be collected on the cancellation fee. Should the booking be made within 48 hours of the first cleaning date a minimum of 4 hours plus tax will be charged. The balance of the number of hours serviced will be charged after the completion of service. The number of hours needed is an estimate only. The actual number of hours needed can be determined once the service begins. You may choose to have us discontinue service at the predetermined estimated hours or you may contact us to continue service at an added per hour cost.
Holiday and Seasonal and Flash Sale packages are priced with “Up to” for a block of hours. Should the job take less than the stipulated time, no refunds shall be issued. A list of priority tasks may be issued to the cleaner upon arrival.
Calculation of Hours. Per hour means labor hour or man hours. 3 hours i= 3 hours X1 cleaner or 1.5 hours X 2 cleaners, 1hour X 3 cleaners.
Clients may not hire the cleaning techs directly. Easy Breezy Cleaning Co.’s cleaners and staff are under a non-compete clause. They may not work directly for the client for one-year post-termination from the company. A finder’s fee of $2500 per cleaner will be charged to the client per event if these rules are by-passed.
All pets must be secured while we are cleaning your home. Cleaners are not able to let the animals out or bring them in. Cleaning up pet waste or changing litter boxes fall outside our scope of cleaning services.
We bring cleaning products. You provide the bleach products (Tilex) and furniture polish. We bring the elbow grease. You provide separate toilet bowl brushes for each floor. Without this, the toilet bowls will not be cleaned. All our cleaning pads and products are non abrasive and non scratch. A list of products used is available upon request.
**Due to the current virus situation, we will use a hospital grade sanitizer and disinfectant product which is EPA approved virucide. This is a non-green product and will be available for a limited time only. Should you not want us to use this product, please inform the office.
Cancellation of agreement or service
If you would like to cease receiving service temporarily, long-term or permanently we request 2 weeks’ notice.
Confidentiality and Security policy
The safety of our clients and cleaners is paramount at Easy Breezy Cleaning Co. We maintain a strict policy regarding the privacy of our clientele. We guarantee discretion and do not share information (including but not limited to e-mail, residential addresses, telephone numbers, and profiles). Providing professional cleaning in the Dallas metro area, we do not allow anyone into the residence without explicit direction from our client. We also ask that you inform the office of expected service and delivery persons or if someone will be in the home working or visiting upon cleaners’ arrival. Please advise of anything in the home that is not working properly (glass shower door falls off hinges when opened, hot water faucet is reversed with cold water, exposed wiring, a picture frame is already broken and should not be moved, etc.)
Our standard office hours are Monday to Friday 9 – 5 p.m.
We reserve the right to change the pricing or discounts and or correct errors on our online pricing and promotions if we see that your home’s circumstances are not typical, or if the incorrect booking options have been selected. We also reserve the right to correct typos and errors on our ads.
What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience – your information helps us to better respond to your individual needs. To improve customer service – your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails – the email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
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