FAQs

1. Are you insured and bonded?
Absolutely! We understand the importance of safety and security.
2. Do you offer a referral fee?
Our business greatly relies on referrals from our satisfied customers for growth, If you refer us and your referee books recurring services with us, your next cleaning is FREE ( upto $100 value). If you keep spreading the word and sufficient referees avail of our recurring services, you can have all your cleanings free.
3. Do I have to tip the cleaners?
Tips are voluntary but highly appreciated and graciously accepted.
4. What if I have to reschedule my cleaning service
Inform us 48 hours before your scheduled date and we will make that change. However, cancellations made after that time frame will be charged a 50% cancellation charge. If you have any questions about this, call us at 469 202 8822
5. Can I pick my date and time?
Of course you can! Just specify the date and time and we will try to accommodate your request to the best of our ability You can either request a 8.30 am to 10.30 am arrival window or an 11.30 to 1.30 pm arrival window
6. How do I pay?
At the time of your first booking. we take your credit card number and charge a 10% refundable deposit . Your credit card is charged for the contracted amount only after the service is performed However, cancellation charges of 50% applies if the cancellation is not made 48 hours prior to schedule date..
7. Do you need a key to my home?
No. As a matter of fact, we are keyless We do not store or carry your key. You may provide us with a door lock or garage code. Many clients opt for a Master Lock Box (available online) and put a key in it for our use.
8. Does someone have to be home when cleaners are here?
Only if you want to be. An empty house facilitates a speedier and more efficient cleaning process.
9. What about pets?
We appreciate the fact that your pets are very special and we make every effort to ensure our services do not disturb them or make them uncomfortable. If you have friendly or aggressive pets, they have to be secured for the safety of our cleaning crew. While we make every effort to ensure your pet safety, we do not undertake responsibility for their care or safety during our service.. Please make arrangements for your pets to be secured while we are servicing your home.
10. Do you offer weekend service?
Our working days are Monday through Friday. However, we do occasionally entertain requests for weekend cleanings. There is an extra service charge for such requests. Drop us a note and we can see if we can accommodate your request.
11. Do I have to sign a contract?
You can cancel your service at anytime subject to cancellation policy applied to currently scheduled appointments. A cancellation service charge may apply. We do not require service contracts.
12. What if I am not satisfied?
Contact us within 24 hours and we will come back the next day and fix it. If you are still not satisfied, a partial refund will be issued in most cases
13. What supplies do I need to provide?
We provide all cleaning supplies. However, if you would like us to use your own preferred cleaners, our crew will be happy to use them instead. You also have to provide a a) vacuum cleaner in good working order and, b) a toilet bowl brush for each bathroom. This is to ensure sanitary conditions are maintained at all times. If a toilet bowl brush is not provided, the toilet bowl will not be cleaned. Additionally, a bottle of bleach product such as Tilex is required to effectively clean the baths.
14. How do you deal with lock-outs?
If we arrive at the scheduled time, and we are unable to get into the house to service, you may reschedule your service for another date. There will be a 50% charge for the lock out.
15. Will it be the same cleaner every time?
If you are booking a bi weekly or weekly cleaning, we send the same team every time. We make every attempt to send the same crews. However, on rare occasions, we may have to send a different crew.
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